Privacy Policy
Last Updated: 05 August 2025
1. Who We Are
Hampshire Plumbers (“we”, “us”, “our”) operate from:
- 📍 121 Laburnum Road, Southampton SO16 3LG
- 📞 0800 058 4432
- 🌐 https://hampshire-plumbers.co.uk/
We provide plumbing services across Hampshire, Surrey, Berkshire, and Greater London (excluding Central London).
2. Information We Collect
We may process:
- Contact Details: Name, address, phone, email (when you request a quote or book a service).
- Property Information: Photos/videos of plumbing issues (for diagnostics).
- Payment Data: Card details (processed securely via Stripe/PayPal – we don’t store full details).
- Technical Data: IP address, browser type (via website cookies).
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| To schedule call-outs & emergencies | Contractual necessity |
| Send invoices/payment reminders | Legal obligation |
| Share maintenance tips via email | Consent (opt-in) |
| Improve our services | Legitimate interest |
4. Data Sharing
We only share data with:
- Gas Safe Register (for compliance)
- Trusted subcontractors (e.g., drainage specialists) – only with your verbal consent.
- Payment processors (Stripe/PayPal) – encrypted transactions only.
We never sell your data.
5. Your Rights
Under UK GDPR, you can:
- Request access to your data (free of charge).
- Correct inaccurate information.
- Withdraw consent (e.g., unsubscribe from emails).
- Request deletion (unless we’re legally required to retain records).
To exercise these rights, email: info@hampshire-plumbers.co.uk.
6. Data Retention
We keep:
- Customer records: 7 years (for HMRC/tax purposes).
- Job photos/videos: 2 years (unless you request deletion).
- Website analytics: 26 months.
7. Cookies
Our website uses:
- Essential cookies: For booking forms (can’t opt out).
- Analytics cookies: Google Analytics (opt-out via cookie banner).
8. Contact & Complaints
For privacy concerns:
- 📧 info@hampshire-plumbers.co.uk
- 📞 0800 058 4432 (ask for Data Protection Officer)
You may also complain to the ICO (UK regulator):
🔗 ico.org.uk/make-a-complaint.
9. Policy Updates
We’ll notify you of changes via email/website banners.